User submit enquiry But i received not in Time

my enquiry related my collect.chat bot submit enquiry . If someOne submit enquiry form on today but i don’t received enquiry on Time. It takes some time 1 day sometime 3 day. It’s not good for your service. what i do…anyone help me

Hi there,

Can you please write to care@collect.chat with your account details please?

Email notifications in Collect.chat are sent instantly upon completion.

Regards,
Aslam

my email id is digital.piltil@gmail.com

I have sent you a test notification. Can you confirm if you received it?

Please note that notifications are only sent for completed responses.

Regards,
Aslam

Youtube Training
Aslam
aslam@testing.com

you submit this enquiry…i got it but… other enquiry i didn’t found on time

We did a detail check and your bot & notifications seems to be in order. If you find this happening again, please report it immediately to care@collect.chat

Regards,
Aslam

Might this be related to an incomplete response where not all the bot questions are answered? If so then this update is a solution: Emailing incomplete responses?

Of course, I could be completely wrong!