Speaking to your audience


#1

Hi there,

I’ve recently set this up so might be missing information but is there a way to reply to your customer using the bot, or would I need to install a live chat to be able to do this?


#2

Hi Katy,

We do not have a direct way to talk to customers live. But we can recommend alternate ways to use a live chat provider or messenger apps along with our bot.

https://help.collect.chat/article/show/61384-adding-live-chat-support

Have a look at this article and let me know your thoughts.

We already have a thread discussing about live chat feature at Start a live chat

Cheers,
Shyjal