Sorry shyjal - I’m not quite sure you’ve got what we’re looking for here.
You’re right, the chat doesn’t reopen - but the problem we’re talking about is that the widget button prompt text re-appears if you refresh the page or go to another page where that bot is active.
For example I have a bot that prompts people to open the chat by saying “Hi there! What brought you here today?”. Once they’ve selected the option and interacted with the bot and the chatbot is closed it all looks fine until they go to another page with the chatbot on or refresh the current page. Then the prompt appears again asking them what brought them here today.
As blissdrive said, this is a major usability issue and a real pain for uses to keep seeing the same chat prompt again and again once they’ve closed the chat.
It’s a deal killer for me. I won’t be renewing my collect.chat subscription if you can’t sort this out. Every other chatbot system I’ve used from Drift to messenger bots do this properly - once the chat is closed the chat prompt doesn’t reappear for that user session.