Hi - I have a little bot set up to ask some questions. One of those asks if the user wants to send me a message and if so it collects the message and their email address. It then asks them if there’s anything else it can help with and gives some options.
What I’ve noticed is that I don’t get sent a response until the chat hits a formal end point in the script. So if someone doesn’t click an option after typing their message to me - even if they hit the X button to close the chat, I don’t get emailed it.
So I’m guessing that in the interim I should always follow any step like collecting a message with an end step.
But longer term, would it be possible to get the response sent if someone hits X or nothing happens for 5 minutes or similar?
Not sure there’s a right answer as I know you’re not a live chat tool but it would be good to get a message where you collect an email address sent off quickly.