ChatBot doesn't self open on mobile

Issue
#1

Hi there,

I have set all ChatBots to self open on both mobile and desktop after 40 % to 50 % page scroll. It works on desktop, but it doesn’t work on mobile, feel free to test here : https://www.emprunter-malin.com/portrait-personne-en-surendettement/ on both mobile and Desktop.

Any reason why anybody ?

Thanks :).

1 Like
Welcome message self opens on mobile
#2

Hi there,

We have disabled the auto-open on mobile devices. This is to make the bot less intrusive for the visitor.

The widget open settings only apply to desktop devices.

I hope that makes sense.

Regards,
Aslam

1 Like
#3

Hi Aslam, thanks for the prompt answer.

Well, I wish we would have the choice to unable or disable the self opening on mobile…

#4

We will not be supporting auto-open on mobiles.

You can code this BTW using the method, collectchat.open()

You will need to write a custom code for that!

Regards,
Aslam

1 Like
#5

Thanks Aslam, I understand.

However I am not running out of ideas :yum:, I have posted a feature request here : Welcome message self opens on mobile.

I hope it will help :cowboy_hat_face:

1 Like
#6

Hey!

I want to show my bot on my page for mobile as well. It’s not there at all! What can I do? My audience isn’t aware that there even is a chat function. There is nothing there on my phone.

See here:

Thanks,
Timo

#7

Hi Timo

I have the exact same problem. The Chat icon is not even present (on some mobiles)- there is no indication of chat function, let alone auto open.

I see it is working on your website now (on my mobile). What did you change?

Tom

#8

@Rutchelyn i really want to know more about chatbot