Website Speed increase After uploading the chatbot script

google
#1

Hello,

After uploading the collect chat script. My website load time has increased by few second. After check the suggestion on here https://web.dev/no-document-write/?utm_source=lighthouse&utm_medium=unknown . They suggested that If third-party code is using document.write() , ask the provider to support asynchronous loading ,

Please help me on this, how to fix the issue.

#2

Hello,

Our script is loaded asynchronously, and it is served by world-class CDNs to provide maximum speed.

57%20PM
Screenshot 2021-02-23 at 5.29.57 PM.png736×126 18.8 KB

Can you post or share the test results that indicate the collectchat script is causing a slowdown?

Thanks,
Shyjal

#3

I’ve seen that warning on GTmetrix for my website. I attach a screenshot.

Screenshot%202021-02-24%20153449
Screenshot 2021-02-24 153449.jpg1026×192 22.2 KB

#4

The method document.write we are using is inside launcher.js. The launcher.js itself is loaded asynchronously. so, it won’t affect your website directly.

Anyways we will work on a different way in future to fix this warning message.

Thanks,
Shyjal