Hi, I am wondering if it is possible to initiate a chat when the user clicks on a link or button on the webpage that they are viewing?
Yes, it is possible to open chat using a link or button.
<a href="#" onclick="CollectChatLauncher.open()">Open Chat</a>
This is a sample link that can be used to trigger chatbot.
You can find more details here:
@shyjal is it possible to extend the method you have demonstrated, to trigger multiple different Collect Chat bots from the same page?
Yes, The same method can open a different bot than you initially installed on a page.
<a href="#" onclick="CollectChatLauncher.open('5ad9cbf6b17dad848274698a')">Open Chat</a>
This will open a new bot with id ‘5ad9cbf6b17dad848274698a’. You can open any bot by knowing its bot ID.
You can find your bot’s ID in the bottom of ‘Builder > Publish’ page.
I hope these functions fulfil your use case. If you have any question, please reply here or mail us to email@example.com
Hi Shyjal, thank you for this informaion. I was wondering if there is a way that the bot is on the page but only appears as a pop up when someone is exiting my website? Is that possible?
This was a point of discussion once. Please see here - https://community.collect.chat/t/feature-request-thread/18/54?u=aslam