Hey, just spent about two hours and build my bot. here is some feedback
When you test the chat, it is assumed that is an actual response and I get an email. No needed. And also, users may fear it counts towards there 30 free responses (does it? I hope not!)
Second, the sample text is really useful. I took me some time to understand, that the little icon show what kind of question it is “statement”, “suggestion” etc. is somehow not visible for the example text. That would make it really intuitive