Reload Button on side of exit (Chatbot window_

feature-request

#1

Hello guys, does anyone know if it’s possible to disable the realod button on the Chatbot Window?
48

I’m afraid my leads will click on the icon instead of “x” or just by curiosity.

Thanks


#2

Hi,

Unfortunately, there is no way to disable reload button. We think it is a necessity as part of a good user experience. I understand your concern, but I feel disabling reload is not a good solution for it.

More than accidentally clicking reload, there are chances of errors where your leads need to change the answer. Disabling the only way they can change their answer if they accidentally entered the wrong answer will lead to frustration and then leaving the chat with a bad impression.

What do you think?