Problem with visualization of chat bot on website

bug-report

#1

Hello

i am using 2 chatbots on my page and one of them appears not as it was configured. It seems that there is an additional default layer above of it. This happens in both modes the modern and the classic.

can you help?

Greetings Klaus


#2

Hi Klaus,

Could you please send us an email - [email protected] about this issue?

We need to know your account email address, website URL, and Bot IDs to investigate further - https://help.collect.chat/article/show/81157-where-can-i-see-my-bot-id

Please make sure to include those details in your email :slight_smile:

Have a beautiful weekend,

Sibel from Collect.chat