Plugin interferes with multiple parts of the site


#1

I have experienced new issues with the collect chat plugin. The plugin code interfered with multiple part of my site. I just deactivate it for some tests, but it still shows up on the main page. If I enter to the widgets section, the chatbot code appears everywhere.

How could I fix this?

Site: www.novadentalcr.com


#2

We are sorry this is happening on your website.

Can you tell which part of your website Is getting affected? Is it the public website or the wp-admin page?


#3

Hello! Actually everywhere. If i try to edit an specific page, the chat appears inside the website. So, I have to activate the safe mode of the theme to edit some content. I also try to temporary deactivate it still appears inside. It is like the code spread everywhere. Is there a way to remove it completly and then reinstall the chat properly?


#4

Hello,

Did you try “show on homepage only” in our add-on settings?


#5

That is part of the issue. There is no need to setup the plugin. It is in every part of the site: frontend and backend. Right now I uninstalled it but the pluggin stays there. It also affected the CSS.


#6

That is strange. We have thousands of WordPress users and nobody reported this issue. We also cannot reproduce this issue in normal scenarios.

I think the this is happening because of any conflict with another plugin.
I would suggest you switch off each plugin to see if what is causing conflict.
Or you may use any script injecting plugin like https://wordpress.org/plugins/oh-add-script-header-footer/ to add our code snippet.