Phone number Type problem with validation

leelee.owr · March 23, 2024, 5:31pm

I keep trying to do the SMS verification under Phone number type. Why does it keep saying some phone numbers are invalid when they are valid?

shyjal · March 25, 2024, 6:23am

Hi,

I am sorry you have issues with SMS verification in collect.chat.

Are you trying 10-digit numbers in the US?

leelee.owr · March 25, 2024, 12:07pm

Yes. When I enter 800 numbers, it works fine. But when I enter any other number, it says invalid phone number even though the numbers are valid. This was the sole reason I purchased collect.chat because of this feature and it’s not working. I really need a work around

shyjal · March 28, 2024, 7:57am

Hi,

This is happening because of a recent policy change by US mobile carriers. We are undergoing a review from the mobile providers. After the review, the SMS to 10-digit US numbers will be working fine. The expected time of completion is 1-2 weeks.

leelee.owr · April 13, 2024, 7:11am

Do you know if the issue has been resolved yet?

shyjal · April 13, 2024, 7:58am

We are sorry. The phone carrier’s process is taking longer than expected. Resolving this issue might take 1 or 2 weeks.