Nowhere for customers to type question


#1

I have installed a simple bot but where can customers type their questions?
I cannot see any type input area in the collectchat popup.

Can anyone help please?


#2

Hi Spectre,

There is a Script type called Text Question - https://help.collect.chat/article/show/75654-text-question-type

Please use this in your Chatbot Script to allow your users to type questions or answers. Collect.chat bots perform best, when you make it option-driven using Multi-Choice type conversations. You can refer our chatbot templates pages to learn more.

If you need more help, please let me know.
Aslam from Collect.chat


#3

Hi Aslam. Thank you for your response. I have my simple bot running now but there is still a problem.
Once a user has asked one question he cannot ask another.
Sorry if I sound foolish, but how do I respond to any question they ask?

Thanks


#4

Can you please share the link to the page (or the link to the bot) where you set up the bot? So that we can take a better look please?

If you want to keep this discussion private, please write to [email protected]

Regards,
Aslam from Collect.chat