It's not sending data with the Integration with google sheets

Issue
#1

Hi,

It seems that the integration with google sheets its failing, beacuse I can see responses on the collect.chat website but my google sheet has no updates with new data. I’ve erase and created again and again new data but It makes no change.

Thanks
Jose

#2

Hi,

Sorry to hear that.

Are you on standard plan or above? Because our integration will only work then.

Did you try removing the integration from google account page https://myaccount.google.com/permissions ?

Please let me know.

Regards,
Shyjal

#3

Hi shyjal,

Of course I have the Plus license. I tried removing back and for all day, cleaning cache, again giving and remocing permissions, but integrations with google sheets keeps failling in one of our chatbots. We don’t understand because we have another chatbot and the integration with that one works.

What can we do?

Thanks
Alfredo Jose

#4

Hi Alfredo,

Could you please mail us at care@collect.chat and share your account email & bot ID details so that we can investigate?

Kind regards,
Sibel from Collect.chat