I have a requirement, where based on the input from customer I need to call an API or webservice to retrieve data from another application/service. Is this possible in Collect.chat ? If yes, then how ?
We are doing a write up on this. Meanwhile please have a look here - https://help.collect.chat/container/show/integration
It should not be restricted to the applications given in the list and I should be able to integrate with any app e.g. for banking customer I should be able to integrate with core banking using API or webservices. Is that possible ?
I think you want the user to enter an account number and then check his account balance via the chatbot. This is a dynamic conversation. Unfortunately this is not possible in Collect.chat.
Our bots are predefined and follow that conversation only.
You can send the data to your apps/databases after the end of the conversation.