Hello, Can you auto-fill wordpress forms from collect.chat? These are one of the features I want to add to my Intranet and company website.
For example I have a support ticket form in the Intranet website with basic data to create a ticket to my IT department. Name, telephone, email, Type of problem or request and description. This information then is sent to an email to my ticket ITIL system and create a new case.
Can I hunt the information from collect.chat and complete the form? Or send the information to an specific email directly when the conversation finishes?
Hello Aslam, thanks for your quick answer. Yes, I’ve seen these options. But what I want to do is not to end the conversation with “Please send us a ticket and fill the form” as usual, if I have just chat with the user.
For asking email you can use “Email” question, for options you can choose “Multi Choice” question.
After creating questions for each form fields you need to share the bot to your users.
For sharing the bot you can either install as a widget in your existing webpage or just use links.collect.chat link to share it over email, social media or SMS (Get back to me if you have questions on this part)
After sharing when a user responds to your bot you will automatically receive an email containing that information.