I have Upgrade my plan but I'm still in Free mode

Hello community,

I have update my plan on my account collect.chat but I still stay in free mode.
I have this issu during the last 4 month and it’s really a big issue.
My widget cannot take more than 50 responses then I have lot of trafic in my website.

Dear regards,


Sorry to hear you have issues with the paid plan.

Please email your account details to care@collect.chat and we will fix it immediately.