Is that possible to block some of the automated questions when using templates?
I believe you are referring to our templates page. These templates can be modified to your liking. When you add a bot using an existing template, you can modify the conversations by going to Builder > Script.
I hope this answers your question. If I misunderstood your question, please elaborate your question a bit more.
Aslam from Collect.chat
Got that Thanks aslam