How to avoid returning visitors repeating questions they have already answered?

#1

Is there a way to avoid returning visitors having to answer questions a second time, for example: What is you name? What is your email address? etc.

Is there a way to recognize that they are a returning visitor?

#2

Hi there,

Yes, can actually hide the chatbot for returning visitors.

Please see - Show or Hide the bot for repeating visitors | Collect.chat Help Center

Regards,
Aslam

#3

Hi Aslam,

Thanks for the reply. But that wasn’t exactly what I was asking. I understand that you can make the chatbot not appear at all for returning visitors.

What I am asking is that if you have returning visitors who use one chatbot, is there a way for the chatbot to recognize a returning visitor so that some questions do not have to be asked again.

The issue I’m try to solve is that if your chatbot requests identifying information from a visitor (e.g. name, email address, telephone number etc), each time a returning visitor uses the chatbot they will have to answer each one of these questions again. This could become very repetitive, especially for the use case I have in mind where I want to encourage lots of return visitors to use the bot.

In a regular form, most browser will remember these types of identifying information and auto-populate the form. I want ensure that users don’t feel that it would have just been quicker to fill out a form.

Hopefully my question makes more sense now? What do you think?

#4

I understand your usecase better now.

It is possible to load a new chatbot for customers who have already tried the first chatbot. You have to add a different code snippet.

This is explained in Load a new chatbot for repeating visitors | Collect.chat Help Center and also has a demo.

Can you please see if this fits your request.

Aslam