Feature to disable auto email upon appointment


#1

Hi Team,

Is it possible to have a feature to send/not send an email when an appointment is scheduled?

I understand the bot automatically sends an email confirmation to the lead.

The reason I would not want this is as we have custom emails sent out to our leads.

If I do not use the “email” type question it works however, there are issues with email validation then.


#2

Hey there,

At the moment, we don’t have a toggle switch to turn appointment confirmation mails on/off. They are always on at the moment.

Can you elaborate how else you will notify your users about the appointment that they have booked? I am curious to know your workflow. Are you using any email campaign tool for this purpose?

Regards,
Aslam