Feature Request Thread

feature-request

#106

We are constantly improving the product based on feedback from our beloved customers.

If you have any specific UX suggestion, let me know here or mail me at [email protected]


#107

Chatbots are increasingly used for replacing or substituting F.A.Q. section of a website/service. In ideal case scenario you could use the submitted questions to build your FAQ chatbot stronger overtime.

For this it would be great to have a FAQ button in the menu (like Schedule appointment). Then you could link it to a google sheet template with following columns. Example of the Google Sheet template can be found here:

  1. Category of question
  2. Name of the question
  3. Synonym phrases for the question
  4. Corresponding keywords (more keywords, the higher points of a match)
  5. FAQ answer text
  6. Latest revision date
  7. Language ID

When user responds to the custom FAQ question it will try to match up the question to the google sheet and provide suggestions for answer. If no answer found offer contact details / live chat and tell politely that the chatbot will learn to answer this next time, thank you for helping the bot to become more intelligent.

Storing unanswered questions inside the google sheet ready for categorization and response to be written manually.

This would allow us users to build custom FAQ while you guys develop this custom question that can read and interpret data from the Google Sheet template.

Bonus feature: Google sheet has Google translate function which could enabled to create and maintain a duplicate of the original version. All responses would be autotranslated and then you can mark a column tab that will disable the autotranslation for that row in the future and you can then proceed to manually finetune the translation.