Error fetching the URL of the uploaded file, when using the smartphone device


#1

Hello,
when using the webhook, I realized that the url of the uploaded files are not sent to my API, when the device used is a smartphone.
But if sent from a computer, the file url arrives normally.

Could you check if it’s a BUG, ​​please?

Thank you


#2

Hi there,

Can you please share which smartphone device and browser version you are using so that we can test the same on our side?

Regards,
Aslam from Collect.chat


#3

Hello,
I tested on several devices.
But My device is a SAMSUMG J7, Android 8.1.0, and the browser is Chrome 84.

Thanks


#4

Hi.
Any feedback about this?
I really need this feature working to do my job.
Thanks.


#6

Hi,

We have resolved the issue. Please try again. Feel free to contact us if you are still facing issues. I am sorry it took some delay from our side.

Regards,
Karthik from Collect.chat