End conversation without sending email notification conditionally


#1

Hello,

is it possible to disable the chatbot email notification after a certain response?

We have logical jump in the middle of the chatbot conversation that redirects users to our online shop. We would like to disable the email notification if a user hits this logical jump because the notification contains no useful data to us (no contact info inputted yet etc.).

Supposedly I could set the To email address to a my own email and use the To-Filters option to send only the proper notifications to sales department but this seems a bit hacky to me. Is there a better way to accomplish this?


#2

Hi there,

You are actually you are on the right track.

  1. Turn on the email notifications

  2. Remove the main email from the “To” field in Settings > Notification

  3. Add the email address only in the “To-filters” for the Logical jumps you require.

Have you already tried this? Please let me know,
Aslam