I’d like to set up a bot where the process is as follows:
- A user signs in with his account on our website
- We already know the name of the customer and could pass this through the URL of the button to initiate the bot (…/?name=John)
- When a customer clicks on the link to open the bot, I’d like to welcome the user with “Hi John”.
Is there any way I could do that? I’ve seen that adding custom data to the response works and adding variables to messages. But how can I add custom data passed through the URL (or webhook possibly) to the messages?
Cheers - Timo